What's the difference between WFM and WFO?
Por um escritor misterioso
Descrição
Contact centers rely on WFM and WFO platforms to manage busy schedules and offer positive employee experiences. Explore key differences between WFM vs. WFO.
![What's the difference between WFM and WFO?](https://www.ringcentral.com/content/dam/rc-www/en_us/images/content/seo/contact-center/wfo/a-working-call-center-agent-jpg-rendition.webp)
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Dive Into WFM (Workforce Management) and WFO (Workforce Optimization)
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![What's the difference between WFM and WFO?](https://www.callcentrehelper.com/images/stories/2022/05/wfm-wfo-difference-290325359-760.jpg)
What Is the Difference Between WFM and WFO?
![What's the difference between WFM and WFO?](https://www.ringcentral.com/content/dam/rc-www/en_us/animations/animated-image/contact-center/products/workforce-optimization/performance-management/img_1-png-rendition.webp)
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Expert tips for choosing the WFM/WFO system
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